Privacy Policy

This Privacy Policy explains how Actus AI (accessible at actusai.au) collects, uses, stores, and discloses your personal information. Actus AI is operated by Luiz Assumpcao, based in Sydney, NSW, Australia. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you sign up and use Actus AI, we collect:

• Account information: your name, email address, and account preferences.
• Payment information: handled by Stripe. We do not store full card numbers; Stripe holds the payment details and returns only a customer reference.
• Brand inputs: URLs you submit for brand analysis, prompts you write, reference images and audio you upload, and any other content you provide as input to the platform.
• Generated content: videos, audio, captions, and images that Actus AI generates on your behalf and stores against your account.
• Usage data: anonymous telemetry covering page views, feature usage, error reports, and approximate location (city level) derived from IP address.
• Social media tokens: when you connect a TikTok, Instagram, or LinkedIn account, we receive an access token from that platform. Tokens are encrypted at rest (AES-256-GCM) and only used to publish posts you explicitly queue or to fetch analytics for posts you've published.

How we use your information

• To create, train, and deliver the content generation you request.
• To process subscriptions and billing through Stripe.
• To send transactional emails (receipts, password resets, weekly content plans).
• To diagnose errors and improve product reliability.
• To meet legal and tax obligations under Australian law.

We do not sell your personal information. We do not use your content to train external AI models.

Third parties we share data with

Actus AI relies on a small set of carefully chosen providers to run the platform. Each receives only the data necessary for the specific function:

• Firebase (Google Cloud): authentication, database (Firestore), file storage, and serverless functions. Australian customer data is provisioned in the Sydney (australia-southeast1) region.
• Stripe: payment processing and subscription management.
• ElevenLabs: voice synthesis and voice cloning.
• HeyGen: UGC avatar video generation.
• Vertex AI (Google Cloud): image generation (Imagen 3) and video generation (Veo).
• Anthropic: Claude language model for scripts, brand analysis, and the AI agent.
• Resend: transactional email delivery.
• Sentry: error tracking and performance monitoring.
• Microsoft Clarity: anonymous usage analytics and session replay.

Where your data is stored

Your account data, projects, and generated content are stored in Google Cloud's Sydney (australia-southeast1) region. Some third-party processing (e.g. ElevenLabs voice synthesis, HeyGen rendering, Anthropic language model inference) may occur in other regions, including the United States and Europe. We require all processors to meet equivalent data-protection standards.

How long we retain your data

We keep account data while your account is active and for up to 12 months after cancellation, after which it is deleted or anonymised. You may request earlier deletion at any time. Backups may persist for up to 90 days beyond deletion as part of routine disaster-recovery cycles.

Your rights under the Australian Privacy Act

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your account and associated data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email hello@actusai.au. We will respond within 30 days.

Security

Access tokens for connected social accounts are encrypted at rest using AES-256-GCM. All data in transit is encrypted via TLS. Database access is restricted to the Actus AI service accounts; raw token records are not readable by client applications.

Changes to this policy

We may update this policy from time to time. Material changes will be notified by email to active subscribers at least 14 days before they take effect.

Contact

For any questions about this policy or your personal information, contact us at hello@actusai.au.